Case Studies of Effective Management Practices within Public Housing Agencies, Volume 5: General Administration

The fifth in a six-part series, this historic report addresses the general administration of three public housing authorities (PHAs). This volume showcases a small, medium, and large PHA, in the form of the Concord Housing Authority, Concord, Massachusetts; New Albany Housing Authority, New Albany, Indiana; and Charlotte Housing Authority, Charlotte, North Carolina, respectively.