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Assessment of the Usefulness of PD&R Research Products


Authors: Haley, Barbara A.     Sage Computing Inc.     Bansal, Swati     Callahan, Ryan    

Report Acceptance Date: March 2010 (204 pages)

Posted Date: January 26, 2011

This report presents the results of a study that evaluated the degree of customer satisfaction with PD&R’s research products. It is based on a survey of three types of PD&R customers: people who visited our HUD USER website; people who subscribed to the HUD USER electronic mailing lists; and people who ordered reports from the HUD USER Clearinghouse. Overall, the three groups of PD&R customers expressed similar high levels of satisfaction. The typical pattern of response was that fewer than six percent expressed low levels of satisfaction on any item, while more than 80 percent were highly satisfied and the remaining were mildly satisfied.

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