Skip to main content

Communication Skills For Housing Managers. Participant's Workbook


Report Acceptance Date: February 1979 (43 Pages)

Posted Date: February 07, 2012

Publication Icon

Managers spend a great deal of time interacting with other people - - residents, employees, and supervisors. The overall goal of this workshop is to enable you to communicate more effectively. Accordingly, it has four major learning objectives:

  1. To enable you to name four (4) qualities of a good listener,
  2. To enable you to define seven (7) elements of a communications model ,
  3. To enable you to identify five (5) principles of a good communication, and
  4. To enable you to list two (2) responsibilities of managers with respect to feedback.
  5. These learning objectives are, simply, measurable statements about the specific know1 edge participants are expected to acquire in the workshop.

This report is part of the collection of scanned historical documents available to the public.

Publication Categories: Historical     Publications     Affordable Housing     Public and Assisted Housing     Assisted Housing - General    


All Publications
Search for Publications
Search for Ongoing Research