Header Image for Print

Multifamily Property Managers' Satisfaction with Service Coordination



Release Date: 
December 2008 (48 pages)
Posted Date:   
March 30, 2009



This study evaluates the level of satisfaction among property managers with the provision of service coordination that links residents of U.S. Department of Housing and Urban (HUD)-assisted, multifamily housing to needed supportive services. Overall, this study finds a high level of satisfaction with the program and a strong belief among property managers that service coordination improves residents' quality of life. Also, the study finds that service coordination appears to lengthen tenure; the average length of occupancy was 6 months longer among residents of properties with HUD-funded service coordination as compared with residents of similar developments without service coordination. By forestalling or preventing unnecessary institutionalization, service coordination programs help to promote independent living, improve residents’ quality of life, and ultimately save taxpayer dollars. The study also explores how residents in developments with service coordinators continue to live independently as compared with residents of developments without formal service coordination.

Most Recent Publications



Note: Guidance documents, except when based on statutory or regulatory authority or law, do not have the force and effect of law and are not meant to bind the public in any way. Guidance documents are intended only to provide clarity to the public regarding existing requirements under the law or agency policies.